Contact Center as a Service
Contact Center as a Service
CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel
Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements
Benefits
Enhanced Customer Experience
Reaching your customer service has never been so easy
Improved Agent Productivity
Easy access to customer information through multiple channels
User-friendly Interfaces
Improve the efficiency of agents, supervisors and customers journey
Innovative
New technologies to drive customer journey
Effortless Management
Easy management with our quality monitoring
Reliable & Scalable
Cloud solution with flexible architecture
Omni-channel Customer Journey
To be always reachable by all customers
ROI & Cost saving
Easy to deploy - maintain - integrate - fast ROI
Advanced features
- Cloud Solution
- AI-ready
- ACD
- IVR
- Dialer
- Real-time Supervision
- Scripting
- Recording
- Quality Management
- Analytics
- Customer Satisfaction
Advantages
- Improve your customers’ experience and agents’ productivity with all-in-one contact center solution
- Deliver consistent customer experience and faster first contact resolution
- Enhance experience by rooting to the best agent providing personalized engagement Match your customer behavior by providing multiple channel for interaction Remove customer queuing time through automated call back Reduce hanging time and multiple service transfers by bringing tailored IVR
Available packages
Are you interested in Contact Center as a Service solution?
Our team is happy to answer your sale queries, send us an inquiry and we will be in touch shortly.