Contact Center as a Service
Introducing Omantel's new Contact Center as a Service for Business
Contact Center as a Service
CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel
Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements
Benefits
Enhanced Customer Experience
Reaching your customer service has never been so easy.
Improved Agent Productivity
Easy access to customer information through multiple channels.
User-friendly Interfaces
Improve the efficiency of agents, supervisors and customers journey.
Innovative
New technologies to drive customer journey.
Effortless Management
Easy management with our quality monitoring.
Reliable & Scalable
Cloud solution with flexible architecture.
Omni-channel Customer Journey
To be always reachable by all customers.
Expert & Maintenance
provide an expert support team for the best customer satisfaction.
ROI & Cost saving
Easy to deploy - maintain - integrate - fast ROI.
Advanced features
- Cloud Solution
- AI-ready
- ACD
- IVR
- Dialer
- Real-time Supervision
- Scripting
- Recording
- Quality Management
- Analytics
- Customer Satisfaction
Available packages
5% VAT All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.